The office that Eko-forum uses for its activities is open every weekday between 8:00 and 16:00. It is located in a frequent, public place where there is lots of foot traffic. The office has a glass front wall, so it has the "inviting" effect. It is common that curious citizens come in and ask for information about Eko-forum, but there are also some examples where citizens asked for support in solving their environment-related problems. Eko-forum receives these complaints by mail, telephone, and in person.
Eko-forum creates and administres the database of these requests. They work on educating their activists and employees so that they are able to provide help to citizens. They have a list of contacts for various communal institutions. They use these contacts to help to inform people how to apply for aid when they have the problem. They also ask citizens to inform them if the institutions did not respond.
Examples of such complaints are: parking on green areas, odours coming out of car-painting shop, problems with excessive dust emissions near the industrial waste disposal "Rača," excessive smell in the late hours, etc.